Problems

The problem

Leads that go cold

The follow-up that would have won the deal never happens.

What the research says

• 42 hours was the average time those firms took to respond¹
• $13.50 vs $1.84 median cost per contact, assisted channels vs self-service²

Figures describe the problem, not our results. We publish no customer outcome numbers yet; see numbers and sources.

The fix

Follow-ups are proposed from the record, checked for consent, and staged for approval, so a busy week does not end the conversation.

See the workflow: A lead arrives out of hours

Apps involved