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Workflows

Preview

A payment fails

Billing, Support and CRM run on sample data; wiring to your own Lago and helpdesk is done per install.

  1. Billing. A failed payment is detected.receipt: the billing system's own record
  2. Support. A customer message is drafted.receipt: draft with the invoice context
  3. Billing. A payment retry is proposed.receipt: preview of exactly what will be requested
  4. CRM. You approve; the retry is requested and the CRM notes it.receipt: what the billing system answered
What we will measure in a pilot. Recovered revenue per month and time to first customer contact. Until we have measured it with a stated sample and method, we publish no result for this workflow.

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